Frequently Asked Questions (FAQ)
Welcome to the SimpleModern FAQ section! Here, we’ve answered some of the most common questions we receive about our products, shipping, and customer service. If you don’t find the answer you’re looking for, feel free to reach out to us directly!
1. What types of water bottles do you offer?
We offer a variety of water bottles, including standard, insulated, stainless steel, and plastic bottles. Whether you’re looking for something lightweight and portable or something that can keep your beverages hot or cold for hours, we have a bottle for every need.
2. Are your water bottles BPA-free?
Yes, all of our water bottles are BPA-free. We prioritize your health and the environment, which is why we use materials that are safe, durable, and eco-friendly.
3. How can I place an order?
You can easily place an order on our website, simplemodern.my. Simply browse our collection of water bottles, select the one you want, and proceed to checkout. We offer secure payment options for your convenience.
4. Do you offer international shipping?
Currently, we only offer shipping within the United States. However, we are working on expanding our shipping options in the future, so please stay tuned!
5. How long will it take to receive my order?
Orders typically take 3-7 business days for delivery, depending on your location and the shipping method you select during checkout. You will receive a tracking number once your order has been shipped so you can monitor its progress.
6. Can I change or cancel my order after it has been placed?
Once an order has been placed and processed, we are unable to make changes or cancel it. However, if you need assistance with any changes, please reach out to our customer support team as soon as possible, and we’ll do our best to assist you.
7. Do you accept returns or exchanges?
Yes, we offer a return or exchange within 30 days of purchase if the product is unused and in its original condition. Please contact our customer service team at support@simplemodern.my for instructions on how to return or exchange your item.
8. What if my water bottle is damaged or defective?
We want to ensure you’re completely satisfied with your purchase. If your water bottle arrives damaged or defective, please contact us immediately at support@simplemodern.my, and we will assist you in resolving the issue.
9. Are your water bottles dishwasher safe?
Most of our water bottles are dishwasher safe. However, to maintain the longevity of your bottle, we recommend checking the care instructions on the product’s label or our website for specific cleaning recommendations.
10. How can I contact customer support?
You can reach our customer support team by email at support@simplemodern.my or by phone at +1 (901) 684-3525. Our team is available Monday through Friday from 9:00 AM to 5:00 PM (CST).
11. Do you offer bulk orders or custom branding?
Yes, we offer bulk orders and custom branding for businesses, events, or organizations. Please contact us directly at support@simplemodern.my for more information on bulk pricing and customization options.
We hope these answers help! If you have any other questions, don’t hesitate to reach out to us. Thank you for choosing SimpleModern!